Shipping policy

We want your Paw-Proof Cover to reach you as quickly and reliably as possible. Here's everything you need to know about how we ship.

Order Processing
All orders are processed within 24 hours of being placed. You'll receive a confirmation email as soon as your order is placed, and a shipping confirmation with tracking details once it's on its way.

Delivery Timeframes
Once dispatched, orders typically arrive within 3-7 business days across New Zealand and Australia. Delivery times are estimates, not guarantees, and can occasionally be affected by factors outside our control — courier delays, weather events, rural or remote locations, and high-demand periods (like sale periods) can all extend delivery slightly.

Shipping Costs
Free shipping on every order, no minimum spend required.

Tracking Your Order
Once your order ships, you'll receive a tracking link by email so you can follow its journey the whole way. If you haven't received tracking within 24 hours of your shipping confirmation, contact us at support@cosypaws.co and we'll look into it.

Delivery Address
Please double-check your shipping address at checkout — we're unable to redirect orders once they've been dispatched. If you notice an error after placing your order, contact us at support@cosypaws.co as soon as possible and we'll do our best to update it before it ships.

Where We Ship
We currently ship to addresses within New Zealand and Australia. If you're outside these regions, get in touch at support@cosypaws.co and we'll let you know if we can accommodate your order.

Delayed or Missing Orders
If your order hasn't arrived within the estimated delivery window, contact us at support@cosypaws.co with your order number and we'll track it down for you. If it's lost in transit, we'll arrange a replacement or full refund.

Damaged in Transit
If your order arrives damaged, contact us within 48 hours of delivery at support@cosypaws.co with photos of the damage and packaging, and we'll arrange a free replacement or refund — no return required.

Contact Us
Questions about your delivery? Reach our team any time at support@cosypaws.co and a real person will help you directly.